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Return and Refund Policy

No cancellation of order, EXCHANGE or refund will be entertained, unless the item you have ordered is out of stock or we are unable to fulfil your order for any reason whatsoever.

If an item is defective, we will replace the item once the defective item is returned to us, provided that we receive notice of the defect within seven (7) days of receipt of such defective item by you, together with the receipt evidencing the purchase made by you.

To return a defective item, please contact our customer service department for assistance via email ungguldestini.m@gmail.com

We will only entertain returns within reasonable cause. No exchange product, size, color once you have made a purchase. However, the items must be in good condition and accompanied with the receipt evidencing the purchase of such items. Note that only items that are unworn, unaltered, unwashed and in sellable condition can be returned to informed address. The item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

  1. No exchange is allowed for goods that are not suitable for return due to health, protection or hygienic reasons – such as bodywear, swimwear and undergarments.
  2. Items returned will not be refunded. Customers can choose to exchange returned item with items of equal or less value (remaining balance forfeited).
  3. Please do not wrap original box or plastic with any sealing tape. Kindly cover with anything before wrap with sealing tape. We will not proceed with exchange if the original box or plastic was damage by sealing tape.
  4. For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.
  5. We will not be responsible for returned items that are lost or damaged in transit. Proof of postage will not be accepted/deemed as proof of receipt/delivery. You should take reasonable care to ensure that the items returned to us are not damaged in transit and if appropriate, arrange suitable insurance.
  6. We will send the exchange item once we received depend on condition parcel